Update Center don't work V1.0.190

[rtapia]

Hello everybody...

i have a mistake with Update Center V1.0.190...

When i start the program and click to install Pluss1 or ServiceTool the desktop aplications send me to the web site for loggin ... after i logging, the website show me the message " Congratulations!, go to Plus1 tools (Desktop)...

Wherever when i come back to the update center... and clik on install button, the app send me again to the web site... to the en of time...

please someone can help me ? i need to install the plus1 again...
Thanks you

[Tor]

Hello rtapia,
 
I guess you are seeing an error that is reported CQ: P100007622.   This issue is fixed in the upcoming release of the Update Center.
Workaround at the end of the email.
 
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Explanation:
After opening PLUS+1 Update Center, and you are asked to log in, you end up on a “Congratulation” page with a button that says “Go to PLUS+1 Tools (Desktop)”.
Clicking the button may present an Error pop-up and the Update Center is non-responsive until the clearing the Error by pressing “OK”.   (Sorry about the bad screenshot)

The Error pop-up may not be visible for some users because it is hidden behind the Update Center window that the user can’t move or minimize.
 
It is notable that
- The login process is already done.
- It’s not necessary to click the button on the “Congratulation” page.  Just close it.
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Work Around.
Visible Error:
Click OK and proceed with PLUS+1 Update Center as usual.
 
Non visible Error:
End PLUS+1 Update Center with the help of Windows Task Manager and re-open it.
 
 
If this didn't help, please contact PLUS+1 Helpdesk. https://www.danfoss.com/en/campaigns/dps/plusplus1-support-form/


Have a nice day.

[rtapia]

thanks you,

someone send me this information, but don't works.....
and i cannot wait for the new relaise of the update center in June...

[rtapia]

some one more have the same problem ?

[Tor]

Hello rtapia,

There are a few users who have not been able to get Update Center up and running with the above solution.
If you have not registered a case with PLUS+1 Helpdesk, please do so.
https://www.danfoss.com/en/campaigns/dps/plusplus1-support-form/

I'm sorry about the inconvenience.

[rtapia]

Hi Tor admin,

yes i registered the case in plus+1 helpdesk from two weeks ago... but, i am still yet a true answer for this...
while, i ask for install the older version of P+1 because i don't need the last version for the development that i need to do.

thanks for your commnet.

[Tor]

Hello rtapia,

I can see in your case that you got a response May 26 saying that you are running the tool as an Admin?
You should not run the PLUS+1 Update Center as an admin.

Double check your settings and get back to your support person.


Have a nice day.

[rtapia]

Hi,

yes, i ran the tool as admin, but too i ran with normal user ...wherever, with both option, does not works..

and i sent the same answers to the help desk.

Thanks you, but i am still waiting, because i think is better that the support can connect with across the teamviewer for example

[rtapia]

i am still waiting for an answered...

[Tor]

Hello rtapia,

What I can see you have not responded to the email from PLUS+1 Helpdesk 2026-05-26, 15:47. They are waiting for a response, Please do that.

The forum is a place to converse and discuss PLUS+1 with other users. If you need Danfoss help, please contact the PLUS+1 Helpdesk.


Have a nice day.

[Spark2u]

I am working with customers with strict firewalls. They need Service tool 2026.1. They install update center. They choose the file to update, hit install. It then forces them to log in. They get the congrats, but link not working error like described here. You state there is an update coming, but how could they install an update if they can't log in? You mention the work around. When you log in, there is an error. The desktop software has not logged in, when you close the congratulations screen, the background updater icon closes because it's not authorized. It was not logged in? It's like being told you can't get in the house because your key needs to be replaced by the new key in the house. Go in the locked house to get the new key? They did submit a request. Hopefully there is some fix other than this description?

[Tor]

Hello Spark2u,

This issue is, as far as I know, fixed with version 1.0.192 of Update Center.
You can ask the customer to log in to the https://my.danfoss.com/ page.  If that works there might be other IT issues.

If the customer still have issues, please ask him to contact PLUS+1 Helpdesk, https://www.danfoss.com/en/campaigns/dps/plusplus1-support-form/.


Have a nice day.