Update Center don't work V1.0.190

[rtapia]

Hello everybody...

i have a mistake with Update Center V1.0.190...

When i start the program and click to install Pluss1 or ServiceTool the desktop aplications send me to the web site for loggin ... after i logging, the website show me the message " Congratulations!, go to Plus1 tools (Desktop)...

Wherever when i come back to the update center... and clik on install button, the app send me again to the web site... to the en of time...

please someone can help me ? i need to install the plus1 again...
Thanks you

[Tor]

Hello rtapia,
 
I guess you are seeing an error that is reported CQ: P100007622.   This issue is fixed in the upcoming release of the Update Center.
Workaround at the end of the email.
 
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Explanation:
After opening PLUS+1 Update Center, and you are asked to log in, you end up on a “Congratulation” page with a button that says “Go to PLUS+1 Tools (Desktop)”.
Clicking the button may present an Error pop-up and the Update Center is non-responsive until the clearing the Error by pressing “OK”.   (Sorry about the bad screenshot)

The Error pop-up may not be visible for some users because it is hidden behind the Update Center window that the user can’t move or minimize.
 
It is notable that
- The login process is already done.
- It’s not necessary to click the button on the “Congratulation” page.  Just close it.
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Work Around.
Visible Error:
Click OK and proceed with PLUS+1 Update Center as usual.
 
Non visible Error:
End PLUS+1 Update Center with the help of Windows Task Manager and re-open it.
 
 
If this didn't help, please contact PLUS+1 Helpdesk. https://www.danfoss.com/en/campaigns/dps/plusplus1-support-form/


Have a nice day.

[rtapia]

thanks you,

someone send me this information, but don't works.....
and i cannot wait for the new relaise of the update center in June...

[rtapia]

some one more have the same problem ?

[Tor]

Hello rtapia,

There are a few users who have not been able to get Update Center up and running with the above solution.
If you have not registered a case with PLUS+1 Helpdesk, please do so.
https://www.danfoss.com/en/campaigns/dps/plusplus1-support-form/

I'm sorry about the inconvenience.

[rtapia]

Hi Tor admin,

yes i registered the case in plus+1 helpdesk from two weeks ago... but, i am still yet a true answer for this...
while, i ask for install the older version of P+1 because i don't need the last version for the development that i need to do.

thanks for your commnet.