Author Topic: Guide 12.1.7  (Read 1364 times)

Offline dlewis

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Guide 12.1.7
« on: June 17, 2020, 02:49:28 PM »
While dragging graphics/text/lines onto the screen of my DP710, I don't see the curser where the item is going to be placed.  This makes it very difficult when editing small widgets.

Offline acmall

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Re: Guide 12.1.7
« Reply #1 on: June 18, 2020, 09:07:28 AM »
Just tested and I have the same problem here.

Offline Tor

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Re: Guide 12.1.7
« Reply #2 on: June 18, 2020, 10:13:24 AM »
Hi,

Yes, I just tried and saw the issue.
I will report this as a bug to our developers.

Thanks for letting us know.
Best regards
Tor
PLUS+1 Helpdesk team

Offline Dubreton

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Re: Guide 12.1.7
« Reply #3 on: June 18, 2020, 03:39:14 PM »
I have the same issue of dragging items in the display port and the same problem is present when you try to drag n drop items in the screen library tree on the right side of the screen.

I have also an issue with the Plus+1 Update Center, the software start then froze on a white window.....Plus+1 Update Center not responding message show up if I try to click anywhere in the window.

Plus+1 version 12.0.7.29
I think the problem begin after the installation of that file « PLUS+1 Base 1.0.95 setup.exe » by the update center software.

If this can help find a fix.

Regards

Offline Tor

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Re: Guide 12.1.7
« Reply #4 on: June 22, 2020, 11:59:05 AM »
Hi Dubreton,

If you still have problem with the update center, try to reinstall it and see if it helps.
Let us know if there's still a problem after that.
Best regards
Tor
PLUS+1 Helpdesk team

Offline Dubreton

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Re: Guide 12.1.7
« Reply #5 on: June 30, 2020, 05:03:06 PM »
Yes I have tried to uninstall the update center and re-install it and I have the same issue. I have try to uninstall the guide and service tool and manually install them back as well without more success. My local Danfoss distributor is on the case and they ask me theses manipulations already.

My Plus+1 Service tool ver: 12.1.17.1458
My Plus+1 Guide ver: 12.1.17.1458

Offline Tor

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Re: Guide 12.1.7
« Reply #6 on: July 01, 2020, 10:33:46 AM »
Hi Dubreton,

If you/the distributor don't find the issue, please contact the PLUS+1 Helpdesk.
Add as much information you can. Images and/or film clips helps a lot.

Mail: plus+1helpdesk@danfoss.com
Best regards
Tor
PLUS+1 Helpdesk team