PLUS+1 User Forum

PLUS+1 Tools => PLUS+1 Update Center => Topic started by: rtapia on May 14, 2026, 05:32:15 PM

Title: Update Center don't work V1.0.190
Post by: rtapia on May 14, 2026, 05:32:15 PM

Hello everybody...

i have a mistake with Update Center V1.0.190...

When i start the program and click to install Pluss1 or ServiceTool the desktop aplications send me to the web site for loggin ... after i logging, the website show me the message " Congratulations!, go to Plus1 tools (Desktop)...(http://web_site)

Wherever when i come back to the update center... and clik on install button, the app send me again to the web site... to the en of time...(http://desktop_app)

please someone can help me ? i need to install the plus1 again...
Thanks you

Title: Re: Update Center don't work V1.0.190
Post by: Tor on May 18, 2026, 07:47:43 AM

Hello rtapia,
 
I guess you are seeing an error that is reported CQ: P100007622.   This issue is fixed in the upcoming release of the Update Center.
Workaround at the end of the email.
 
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Explanation:
After opening PLUS+1 Update Center, and you are asked to log in, you end up on a “Congratulation” page with a button that says “Go to PLUS+1 Tools (Desktop)”.
Clicking the button may present an Error pop-up and the Update Center is non-responsive until the clearing the Error by pressing “OK”.   (Sorry about the bad screenshot)

The Error pop-up may not be visible for some users because it is hidden behind the Update Center window that the user can’t move or minimize.
 
It is notable that
- The login process is already done.
- It’s not necessary to click the button on the “Congratulation” page.  Just close it.
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Work Around.
Visible Error:
Click OK and proceed with PLUS+1 Update Center as usual.
 
Non visible Error:
End PLUS+1 Update Center with the help of Windows Task Manager and re-open it.
 
 
If this didn't help, please contact PLUS+1 Helpdesk. https://www.danfoss.com/en/campaigns/dps/plusplus1-support-form/ (https://www.danfoss.com/en/campaigns/dps/plusplus1-support-form/)


Have a nice day.

Title: Re: Update Center don't work V1.0.190
Post by: rtapia on May 18, 2026, 05:34:26 PM

thanks you,

someone send me this information, but don't works.....
and i cannot wait for the new relaise of the update center in June...