PLUS+1 User Forum

PLUS+1 Hardware => Controllers => Topic started by: davszym on June 08, 2011, 06:58:43 PM

Title: MC088 Repair
Post by: davszym on June 08, 2011, 06:58:43 PM

Does anyone know if Sauer Danfoss has a repair program for the Controllers?

Title: Re: MC088 Repair
Post by: Thomas on June 09, 2011, 09:14:06 AM

Hi!

You can always return your hardware to your sales office and they will create a CQAR and send it to inspection and possible repair.
You will be informed if it is a warranty claim or if it is possible to repair the hardware and to cost of the repair.

Best regards // Thomas

Title: Re: MC088 Repair
Post by: Jelmer on August 16, 2012, 04:46:38 PM

However....SD usually says its broken and bills you for the expences made without telling you what the reason of breaking would be. You also need to be verry patient.... :-(

Title: Re: MC088 Repair
Post by: Thomas on August 17, 2012, 12:51:37 PM

Hi!

Normally it is very hard to investigate why a hardware has failed. It is not possible to recreate the system to simulate the actual user conditions the hardware is working in. I can only apologize for the response time and say that this is a focus area to shorten the lead times for repairs.

Best regards // Thomas