PLUS+1 User Forum

PLUS+1™ Tools => PLUS+1™ Service Tool => Topic started by: Pascal on May 10, 2019, 02:44:02 PM

Title: Design View in offline mode or disconnected
Post by: Pascal on May 10, 2019, 02:44:02 PM
Hi All,
I'm still using 7.2.9 and MC088-015 and since few days, I can not see anything or modify something in the design view when I'm not connected to ECU. The error message is "No ECU information available. A connected system is required".
Everything is working well when I am online.
Thank you for your help.

Pascal.
Title: Re: Design View in offline mode or disconnected
Post by: Nilla on May 13, 2019, 08:47:48 AM
Hi Pascal!

We always recommend using the latest version (v11.0.8 ) to get access to the latest updates. As you have such an old version you don't have access to our PLUS+1 Update center which would help you to know when there are new versions available. You can find the latest Service tool for download here;

https://www.danfoss.com/en/products/software/dps/plus1-software/plus1-service-tool/#tab-overview

It sounds like you are used to work in offline mode, which works if you have a .PLG-file. Are you in Offline mode when this is happening? Have you used this specific hardware and application combination before? Can you check to see you haven't lost your .PLG-file? Look under File -> Install Diagnostic Data.

Best regards
Nilla
PLUS+1 Helpdesk team
Title: Re: Design View in offline mode or disconnected
Post by: Pascal on May 13, 2019, 10:00:20 AM
Hi Nilla,
I checked and you're right, I just was disconnected but still online with gateway plugged on USB port ! When I select OFFLINE now It's working well, I can modify the design view at the office ! Sorry.

Thank you Nilla.

Best regards.
Pascal.