I'm interested in seeing this latest iteration of Danfoss telematics be a success, and I think some of the first steps needs to be a good product rollout. As a controls engineer I have questions about how best to get my customers, both the more independent and less independent ones, set up and working with the CS100 and someday the CS500. Is there a plan to generate a training slideshow or pdf? If we didn't have to contend with COVID I'd suggest working it into a Developer's Conference.
At this point I'm chasing down answers on how to get customers set up on the portal and how they order data plans. As much time as has been spent developing and releasing these products I feel that developing documentation for product rollout and distributor training shouldn't be a stretch.
At this very moment I have multiple very, very anxious customers waiting for me to get them set up. I understand if the focus was so heavily on product development that rollout was a scramble, but now is the time to get this stuff right. There needs to be existing documentation that anticipates and answers the predictable questions on getting these products implemented, and it needs to be done last week. It should be accessible via a help menu on the CONNECT portal because the Danfoss website remains difficult to navigate.
