PLUS+1 User Forum

General Discussion => Tips & tricks => Topic started by: Nilla on December 16, 2016, 09:48:24 AM

Title: How to contact Helpdesk and important facts for managing your request
Post by: Nilla on December 16, 2016, 09:48:24 AM
Besides this forum you can create a case for PLUS+1 Helpdesk here: http://plus1helpdesk.danfoss.com/ (http://plus1helpdesk.danfoss.com/)

After a case is created you'll get a web page with phone numbers to reach us, and a confirmation e-mail. You can respond to this e-mail if you need to add more information to the case.

If you are a customer of one of our distributors, please first contact your local distributor for support.

All of these contact details can always be found here: https://www.danfoss.com/en/products/dps/software/software-and-tools/plus1-software/#tab-support (https://www.danfoss.com/en/products/dps/software/software-and-tools/plus1-software/#tab-support)
"How to contact PLUS+1 Helpdesk" YouTube video: https://youtu.be/tZ_1AwYzBC4 (https://youtu.be/tZ_1AwYzBC4)

Important information to include in your case description or have available before a phone call

Also important for license related questions


Best regards
Nilla
PLUS+1 Helpdesk