Hi,
Now I'm curious.
I can't remember any time I have ever used this virtual channels in Service Tool. But they are probably there for a reason?
I will try to get some answers from the developers and see if I can get some history on these virtual channels. If they are not necessary, and cause confusion, it might be a good idea to remove them.
Unfortunate it's vacation time, and it may take a while, but I will keep you posted whenever I get an answer.
Have a nice day.