Hello,
There was a reply sent out to you 10 Jul, 7:43. But what I can see, comparing the e-mails from here and the case, you have written the wrong e-mail in the case. But I will resend the reply with the e-mail you have here.
Good to know:
When creating a case at Helpdesk, you should always get a confirmation that the case is registered.
Have a nice day.