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PLUS+1 Service Tool / Re: Remote Support Methods
« Last post by FluidPowerTom on May 01, 2023, 05:33:08 PM »
We've got kind of a mishmash of solutions that depend on the application.  Most of our customers have a local salesman who calls on them, and most of our salesman who have PLUS+1 customers have the Service Tool on their laptop.  That along with Teams for screenshare can get us through some goodly amount of testing.

Our customers who require the most heavy duty support also tend to have at least one technician or engineer who is technical and patient enough to be walked through getting the free version of GUIDE with which also include the full version of the Service Tool.  However, this has become much more difficult since the only way to get that stuff is through the Update Center, but it's just like an annual hassle.  Generally, if one of our customers has a machine that needs programming support then they're sending one of those guys out to the machine because there's often hydraulic/machine support needed too.  The slow improvement of the CS product line is beginning to help mitigate some field visits.

One major critical step that I learn some years back is that you can create log and parameter pages without having a controller connected in case you haven't tried that.  You can load the .lhx as a diagnostic file into the Service Tool in Offline Mode and set the ECU to that file basically.  Then you can add and tweak parameter and log pages to your .p1d file which you can then send out to a customer/technician.
PLUS+1 Service Tool / Remote Support Methods
« Last post by Scott_MARL on April 29, 2023, 12:09:09 AM »
What does everyone do for remote support for clients?

We used to be able to install a unlicensed version of Service Tool on laptops for a client then remove in and load programs and use service tool to trouble shoot.
With the newer versions, you can no longer create a log or parameters page without a license.

Telematics is ok but over an hour of troubleshooting, at least 30 minutes is connecting and any program update (HLX over 2 MB) will time out and fail. Even Parameter updates are sketchy.

For company wide solutions I can use an old WS103 for wifi and our companies VPN but this is not practical for clients to set up. 

What does everyone else do?
As Fredrick said you can set these parameters through a memory address but depending on your usage, this can use up the write limit on those memory blocks.

For all control blocks I know of, you can set the values through regular wire variable. The method we use is using a value-connect component, with an initialize component. This works well for us because we have generic constants for parameters that will get live updates to tune the value in a calibration.
License / Re: Renewal of license
« Last post by Tor on April 28, 2023, 07:12:43 AM »


When it comes to renewal or buying a PLUS+1 Licenses, contact your distributor or a Danfoss sales person.
More information can be found here:

Someday I hope the licenses can be handled and purchased online.

Have a nice day.
PLUS+1 News / Re: Developer's Conference 2023
« Last post by FluidPowerTom on April 27, 2023, 05:20:05 PM »
Tor, thanks for checking on that.  Personally, 2024 works better for me anyway, as I'm all booked up for 2023. 
PLUS+1 News / Re: Developer's Conference 2023
« Last post by Tor on April 27, 2023, 11:30:40 AM »

This is what I have been able to find out.  Not much.

The responsible persons/group will have a meeting in the near future to get this conference into the budget for 2024. This means, I guess, that a conference will not happen this year.  Sorry!
The idea is to have it in three places/occasions, Europe, APAC and America (my guess is North America).

Note, since the information isn't from the responsible group it will more than likely change.

I'm sorry that I don't have more information than this.

Have a nice day.
PLUS+1 GUIDE / Re: Re-scale Text Box
« Last post by acmall on April 26, 2023, 03:21:39 PM »
You can use the Stretch command.
PLUS+1 GUIDE / Re-scale Text Box
« Last post by Mike on April 26, 2023, 02:31:53 PM »
Feel like I'm missing something. Is there a way to scale a text box after you make it? I can see the rectangle attributes when I go to delete a text box, but can't seem to find anywhere that I can edit them. Turning off the auto-height checkbox also doesn't seem to do anything or give me the option to set the height.
Controllers / Re: SC024 Output problem
« Last post by G30RG3 on April 26, 2023, 11:10:36 AM »
Maybe the controller takes a false ground over the CAN network, but if you break the ground wire, I would expect the controller to malfunction in a random way. 
I'm glad the controller survives this at all.  Missing one of the 3 12 volt wires is bad if the current draw is too high on the remaining pins, but sinking a current over whatever is left doesn't seem healthy.
Code sharing / Re: String Concatenate C Code POU
« Last post by Matt_Eng on April 25, 2023, 10:58:28 PM »
Hi Albert,

It's possible that you haven't done anything wrong, and you're just hitting a bug.
I've noticed this "undriven" behavior when the output signals of a POU are rerouted to a new bus as you've shown.
To confirm that it is driven, if you connect a wire directly to the POU bus it should show the driven status.
I think it might be fixed in a upcoming version, but even though it shows as undriven, the signal is still able to be used from what I've noticed.

The workaround I've used is to have a retype when connecting to the new bus. Or in situations where I was trying to save resources, I would use the "Predefine Type" component from under the Manage section.

Hope this helps
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