Recent Posts

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1
PLUS+1 Service Tool / Re: File Download Failed
« Last post by Fredrick on Today at 04:39:47 PM »
Ok, maybe I used the wrong word for it  ;)

CAN-King does not work for me, the program freezes or stops behaving normally after a while.
PCAN View always works and you can use both ServiceTool and PCAN View at the same time.

Yes, I know that you can do that with CAN-King as well if you configure it right.
2
PLUS+1 Update Center / Re: Update center hangs on login
« Last post by acmall on Today at 08:27:38 AM »
Could it be related to this: -
https://www.plus1forum.danfoss.com/index.php?topic=1719.msg5795#msg5795
3
PLUS+1 Update Center / Update center hangs on login
« Last post by Dane on Today at 07:15:04 AM »
I have had trouble getting update center to install on my machine at work.  I can install it to literally every other machine on the network, but my machine, which is a fresh install windows 10 machine, hangs when I get the that part where I log in.  I am left with a window that says "ok" in it and displays "this window will automatically close" at the bottom.  The IT guys are confused as there is nothing special about my install.  Has anyone had similar experience?
4
PLUS+1 Service Tool / Re: File Download Failed
« Last post by sverreo on June 08, 2023, 09:35:36 PM »
Quote from: Fredrick on June 08, 2023, 05:48:30 PM
I don't know the reason but I also have problems with ServiceTool and PEAK-Interface.

Therefore I only use the Danfoss CG150-2 for the ServiceTool.
PCAN-View with PEAK interface to investigate CAN messages, I never use Danfoss CAN-King as it is glitchy.

Fredrick, what do you mean CAN-King is glitchy?
5
PLUS+1 Service Tool / Re: File Download Failed
« Last post by Fredrick on June 08, 2023, 05:48:30 PM »
I don't know the reason but I also have problems with ServiceTool and PEAK-Interface.

Therefore I only use the Danfoss CG150-2 for the ServiceTool.
PCAN-View with PEAK interface to investigate CAN messages, I never use Danfoss CAN-King as it is buggy.
6
PLUS+1 News / Re: Danfoss Account Login issue.
« Last post by Tor on June 08, 2023, 02:30:03 PM »
Hello,

News about the issue:
"There is currently a problem with our Danfoss Identity Provider (DIP).
This issue is currently preventing all login attempts through the PLUS+1 Update Center. Therefore, you should currently refrain from logging out of the PLUS+1 Update Center, as a later attempt to log in will not work.
This issue currently affects the PLUS+1 Update Center and Remote InterLink login via PLUS+1 Service Tool.

The issue has been identified and fixed, and a patch will be released as soon as possible for the Update Center and the Service Tool.

Please contact the helpdesk if you need data, documents, or other attachments that you normally receive from the PLUS+1 Update Center."


There is also a "work around" identified.  - Note! This didn't work for me, but for some of my colleagues - :

"Without closing the White popup window if you right click on the icon in the task bar you can open the PLUS+1® Update Center window.  See image.

When this window is open (It will indicate there are no subscriptions ) if you press F5 the software looks like it is scanning the subscriptions, there is a “hide” button that needs to be pressed.
This closes out the Update Center window and you get a popup indicating the PLUS+1 Update Center is still running.
If you then again right click on the icon in the Windows Task bar (this icon remains in spite of the previous popup) it looks like the subscriptions are now populated."


I hope it helps some of you. If not, I hope the patch will be released soon.


Have a nice day.





7
PLUS+1 News / Re: Danfoss Account Login issue.
« Last post by Tor on June 08, 2023, 08:03:30 AM »
Hello,

Yes it is still an issue. 
They have found the problem and are looking for a way to fix it.  Somehow there have been a change in the DIP (Danfoss Identity Provider) that have caused the issue.

I will post more information as soon as possible.
8
PLUS+1 News / Re: Danfoss Account Login issue.
« Last post by deaks57 on June 08, 2023, 07:01:25 AM »
Hi Tor, is this still a problem? I have a customer with issues.
Cheers
9
PLUS+1 News / Danfoss Account Login issue.
« Last post by Tor on June 07, 2023, 03:10:42 PM »
Hello,

There seems to be an issue with the Danfoss Account (DIP) that makes it impossible to log in again after logging out.
This has been reported when using the PLUS+1 Update Center, but other tools are affected as well.

So, if you are logged in, don't log out, and you will be fine.
The developers are trying to find a solution and I hope it will be solved soon.

Thank you
10
PLUS+1 Service Tool / Re: File Download Failed
« Last post by vnikola on June 07, 2023, 09:30:28 AM »
Hello!

Have you found the solution to this problem, as we are experiencing almost the same thing here.


Regards,
Nikola.
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