Author Topic: PLUS+1® Help desk email issues!  (Read 5412 times)

Offline Daniel

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PLUS+1® Help desk email issues!
« on: April 20, 2016, 12:13:59 PM »
Dear PLUS+1® Users

At the moment, no emails are coming through to our Help desk email inbox!
Danfoss IT technicians are working on the issue and hopefully we will have it up running again shortly.

If any of you know you have sent emails to us the past few days (since monday) and are in urgent need of support, please give us a call and let us know.

In North America: +1-763-509-2084
In Europe: +46 10 - 44 00 300

Sorry for the inconvenience this causes.

Best regards
Daniel
PLUS+1® Help desk
« Last Edit: January 23, 2020, 08:23:52 AM by Nilla »
PLUS+1® Help Desk Team

Offline Thomas

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Re: PLUS+1® Help desk email issues!
« Reply #1 on: April 21, 2016, 10:10:56 AM »
Dear PLUS+1® users!

We are now back reading emails again. We are going to change help desk tool to avoid any downtime.
Unfortunately the new solution were not implemented soon enough.

Between Monday 2016-04-18 and Wednesday 2016-04-20 we lost incoming emails so please resend your request and we will do our out most to respond as soon as possible.

We do apologize for any inconvenience this has caused due to lost emails and poor response time.

Best regards // Thomas