PLUS+1 User Forum

PLUS+1 Software => License => Topic started by: Nikolay Safonov on July 19, 2023, 02:46:12 PM

Title: PAL license
Post by: Nikolay Safonov on July 19, 2023, 02:46:12 PM

Hello!

I have a license for PAL with renewal in GUIDE version 12.
Now i installed GUIDE 2023 with new license renewal. But PAL license not exists in a list and library not available.
How to fix this problem or i'll have to use PAL only with version 12.0.7 all the time?

Title: Re: PAL license
Post by: Tor on July 20, 2023, 01:44:26 PM

Hello,

The PAL is not "included" in the Pro license, it's an add-on.
You need to copy the add-on key to the license manager.  And yes, you need to get a renewal for the add-on as well.

When licenses expires: https://youtu.be/ZdRVkfo-E5U (https://youtu.be/ZdRVkfo-E5U)

If you still have problem, please contact PLUS+1 Helpdesk: https://www.danfoss.com/en/products/dps/software/software-and-tools/plus1-software/#tab-support (https://www.danfoss.com/en/products/dps/software/software-and-tools/plus1-software/#tab-support)


Have a nice day.

Title: Re: PAL license
Post by: Nikolay Safonov on July 24, 2023, 12:14:10 PM

There is "license has expired" message on a place of activation button at version 2023. And then no valid license to apply a renewal of course.

Title: Re: PAL license
Post by: Nikolay Safonov on July 26, 2023, 08:19:03 AM

Resolved with PLUS+1 Helpdesk