PLUS+1 User Forum
PLUS+1 Tools => PLUS+1 Service Tool => Topic started by: Pascal on May 10, 2019, 02:44:02 PM
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Hi All,
I'm still using 7.2.9 and MC088-015 and since few days, I can not see anything or modify something in the design view when I'm not connected to ECU. The error message is "No ECU information available. A connected system is required".
Everything is working well when I am online.
Thank you for your help.
Pascal.
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Hi Pascal!
We always recommend using the latest version (v11.0.8 ) to get access to the latest updates. As you have such an old version you don't have access to our PLUS+1 Update center which would help you to know when there are new versions available. You can find the latest Service tool for download here;
https://www.danfoss.com/en/products/software/dps/plus1-software/plus1-service-tool/#tab-overview
It sounds like you are used to work in offline mode, which works if you have a .PLG-file. Are you in Offline mode when this is happening? Have you used this specific hardware and application combination before? Can you check to see you haven't lost your .PLG-file? Look under File -> Install Diagnostic Data.
Best regards
Nilla
PLUS+1 Helpdesk team
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Hi Nilla,
I checked and you're right, I just was disconnected but still online with gateway plugged on USB port ! When I select OFFLINE now It's working well, I can modify the design view at the office ! Sorry.
Thank you Nilla.
Best regards.
Pascal.